Contact information

Contact PNPV.US

Thank you for choosing PNPV.US. For questions about our fish, product care, orders, shipping, or accessory returns and exchanges, please contact us using the details below.

Business: PNPV.US / PNPV USA
Contact person: Paul
Phone (call or text): 517-488-7339

Before Placing an Order

If you have questions about a fish, its care requirements, or your purchase, please contact us before ordering. We are here to help you make an informed decision.

Concerns About Your Fish Upon Arrival

If a fish arrives in poor condition or dead, please text clear photographs of the fish while it is still inside its bag to Paul at 517-488-7339 immediately. For dead-on-arrival (DOA) concerns, notify us and send photographs within 1 hour of the time your order is marked as delivered. Please retain a complete video of the unboxing process to support the review.

Please review our Shipping Policy and Return & Refund Policy for the applicable instructions and conditions.