Refund policy

PNPV.US Return & Refund Policy

Live Fish and Other Live Animals

We do not accept return shipments of live animals, including fish purchased online. Live fish cannot be sent back for a return or exchange after delivery. Please consider your purchase carefully before placing an order. If you have any questions about a fish, its care requirements, or your purchase, please contact us before ordering.

Arrival Concerns and Dead on Arrival (DOA)

Please record a clear video of the entire unboxing process. If a fish arrives in poor condition or dead, photograph the fish while it is still inside its bag and contact Paul immediately at 517-488-7339.

For a DOA report, notify us and send clear photographs within 1 hour of the time your order is marked as delivered. Please retain your unboxing video to help us review the concern. Do not ship live fish back to us.

Accessory Returns and Exchanges

Accessory products may be returned or exchanged within 10 days of receiving the product. Returned items must be in substantially the same condition as when received.

If a returned accessory has been used and shows wear, a fee of 10–20% of the returned product’s price will be deducted from the refund, depending on its condition.

Refunds

Refunds for accepted accessory returns will be sent back to the original payment method used for the purchase within 5–7 days after the return is accepted. Any applicable fee for use or wear will be deducted from the refund.

Contact Us

For questions before purchasing, accessory returns or exchanges, or concerns about your fish upon arrival, please call or text Paul at 517-488-7339.