Shipping policy

PNPV.US Shipping & Live Fish Arrival Information

Thank you for choosing PNPV.US. Please review the following information before placing an order and receiving your fish.

Shipping Schedule

Orders are typically shipped on Monday and Tuesday each week. Orders placed after Tuesday will be shipped the following Monday.

Shipping services shown in our purchase information include UPS 1 Day Air, UPS 2 Day Air, and USPS Priority Mail. Arrival timing depends on the shipping service used for your order.

Once your order has shipped, UPS or USPS handles transportation and delivery. For shipping delays or delivery issues, please contact the carrier directly.

Before You Order

Tropical fish are living animals. As stated in our purchase information, returns or exchanges are not accepted once fish have been delivered to the buyer’s address. If you have questions about a fish or its care, please contact the PNPV.US team for guidance before purchasing.

Record Your Unboxing

Please record a clear, complete video of the unboxing process, from opening the package through removing the fish bags. This documents the condition of your fish upon arrival and helps us review any reported concerns.

Report Arrival Concerns Immediately

If a fish arrives in poor condition or dead, take clear photographs of the fish while it is still inside its bag and text them to Paul at 517-488-7339 immediately.

For fish that are dead on arrival (DOA), notify us and send clear photographs within 1 hour of the time the order is marked as delivered. Please retain your unboxing video to support the review.

Our purchase information states that PNPV.US is not responsible for issues that occur after fish have been released into the buyer’s aquarium. Document and report arrival concerns before releasing the fish.

Appearance After Shipping

Fish may appear pale, thinner, or shy after their journey. These changes can be normal after transportation.

Arrival Care Instructions

  1. Float the sealed fish bag in your prepared aquarium for 30 minutes to help equalize the temperature.
  2. Add aquarium water to the bag 3–5 times, allowing 10–15 minutes between additions.
  3. Gently transfer the fish into the aquarium.
  4. Do not feed for the first 24 hours. After that, offer a small amount of food and monitor your fish closely.

Questions or Support

For questions about your fish, your order, or an arrival concern, call or text Paul at 517-488-7339.

Thank you for your trust and support of PNPV.US.